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[Software] RealPresence Desktop and RealPresence Mobile v3.8

Polycom Employee & Community Manager

[Software] RealPresence Desktop and RealPresence Mobile v3.8



RealPresence Desktop and Mobile 3.8 has been released. Links to software and release notes are below.


  • What’s New for RealPresence Desktop Version 3.8 –
  1. Support for Receiving 1080p People Video
  2. Support for 1080p Content
  3. Sign-in Domain Automatic Detection
  4. Disable Remember Password Feature
  5. Automatic Face Brightness Adjustment
  6. Dropped Support for Polycom Concierge
  7. User Interface Optimization
  8. Controlling meeting using the Touch Bar (Mac)
  9. Blurring Background Feature Available as a Test Feature


  • What’s New for RealPresence Mobile Version 3.8
  1. Support for receiving 1080p content
  2. Disable Remember Password feature
  3. Dropped support for Polycom Concierge
  4. Startup Option Settings on Apple iPad
  5. Use Apple Siri to launch RealPresence Mobile on Apple iPhone


  • Upgrade key is not required –

An Upgrade Key or new license will not be required for this release

  • Released to Manufacturing or Web Only –

Web (RP Desktop, RP Mobile Android)

Mobile Apps available via Google Play and Apple Store

Posted on RealPresence Mobile Support Page

  • Distribution –

Posted on

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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