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Software upgrades

robovideo
Occasional Advisor

Software upgrades

Can anyone tell me the latest and stable software rev's for the following codecs -

 

HDX9001

VSX8000

 

Here's my current releases -

 

HDX9001 - software version - Release - 2.5.0.2-3395

VSX 8000 (128) - software version - Release 9.0.5 - 15Dec2008 08:05

 

Thanks

 

Message 1 of 6
5 REPLIES 5
Kendo
Polycom Employee

Re: Software upgrades

All Polycom software is available at this link.

 

http://support.polycom.com/PolycomService/support/us/support/video/index.html

Ken
Polycom
Sr. Product Support Technician
Message 2 of 6
sharps
Frequent Advisor

Re: Software upgrades

To answer the OP's question - that is the latest and last VSX release

the HDX release - anything 3.0 is stable - I always stay one behind latest as Polycom have a habit of changing the latest release quickly

There are some fundamental changed from HDX 2.5 to 2.6 though so get that done!

Message 3 of 6
petet
Trusted Contributor

Re: Software upgrades

Yes.  And sometimes they release another promptly because they discovered a "clanger" in the previous release.

Pete

Message 4 of 6
Kendo
Polycom Employee

Re: Software upgrades

Guys,  to set the record straight. The current release of VSX is 9.0.6.2 and there is no way of telling that it is the last.  Yes we have stopped selling the VSX line however we will still support it for 5 years after the last ones have been sold.  This means that we will continue to modify the software to stay compatible with current selling products. We will also still supply replacement parts if needed. Of course this applies to systems under a valid service contract.

 

HDX software Is continually being improved. Between public releases Hotfixes are published internally. These Hotfixes are then cumulatively added to the next public release. If a customer encounters an issue with the current release he can call support and we can review the Hotfixes and if his issue has already been resolved we can send him that release. 

 

All of the hotfixes within a release are published on Polycom's website in the Software release notes.

Ken
Polycom
Sr. Product Support Technician
Message 5 of 6
robovideo
Occasional Advisor

Re: Software upgrades

Thanks for the help. the vsx 8000 has been upgraded and we're working on the HDX 9000

Message 6 of 6