Plantronics + Polycom. Now together as Poly Logo

Soundstructure c8 doesnt detect codec

Highlighted
Occasional Advisor

Soundstructure c8 doesnt detect codec

Hi,
Designed a program for split room (3-1)roomA roomB, roomA and B combination.
Codec in room 1 shows fine but codec in room two doesn't,this automatically is causing local audio not being picked and therefore not send to remote party.
i have tried swaping the codecs, swaping cables, swaping mics but i end up not seing the codec after all.

Bom
2pcs of c8 linked with obam cable
2pcs amplifier
4ceiling mics (2in each room)
4ceilling speakers (2in each room)
2tvs one in each room
Please help

Message 1 of 6
5 REPLIES 5
Polycom Employee & Moderator

Re: Soundstructure c8 doesnt detect codec

This is not enough information to provide any guidance.  Please post the SoundStructure files from each system.

 

Thanks.

Message 2 of 6
Highlighted
Occasional Advisor

Re: Soundstructure c8 doesnt detect codec

Hi,

 

Please see attached project file.

Please help.

Message 3 of 6
Highlighted
Occasional Advisor

Re: Soundstructure c8 doesnt detect codec

I have tried everything in the book including;

  • Testing the codecs in standalone mode - works
  • Disconnecting codec-microphone appears on devise information -means microphones are working fine
  • Swaping Codecs,1st codec works fine on the same cable - cables are ok

please help

Highlighted
Occasional Advisor

Re: Soundstructure c8 doesnt detect codec

Hi,

anyone who can help regarding this issue?

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Soundstructure c8 doesnt detect codec

Hello @Kevinavcs,

welcome to the Polycom Community.

The next step would be a Support Ticket via your reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6