Soundstructure c8 doesnt detect codec

Occasional Advisor

Soundstructure c8 doesnt detect codec

Designed a program for split room (3-1)roomA roomB, roomA and B combination.
Codec in room 1 shows fine but codec in room two doesn't,this automatically is causing local audio not being picked and therefore not send to remote party.
i have tried swaping the codecs, swaping cables, swaping mics but i end up not seing the codec after all.

2pcs of c8 linked with obam cable
2pcs amplifier
4ceiling mics (2in each room)
4ceilling speakers (2in each room)
2tvs one in each room
Please help

Message 1 of 6
Polycom Employee & Moderator

Re: Soundstructure c8 doesnt detect codec

This is not enough information to provide any guidance.  Please post the SoundStructure files from each system.



Message 2 of 6
Occasional Advisor

Re: Soundstructure c8 doesnt detect codec



Please see attached project file.

Please help.

Message 3 of 6
Occasional Advisor

Re: Soundstructure c8 doesnt detect codec

I have tried everything in the book including;

  • Testing the codecs in standalone mode - works
  • Disconnecting codec-microphone appears on devise information -means microphones are working fine
  • Swaping Codecs,1st codec works fine on the same cable - cables are ok

please help

Occasional Advisor

Re: Soundstructure c8 doesnt detect codec


anyone who can help regarding this issue?

Message 5 of 6
Polycom Employee & Community Manager

Re: Soundstructure c8 doesnt detect codec

Hello @Kevinavcs,

welcome to the Polycom Community.

The next step would be a Support Ticket via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 6 of 6