Plantronics + Polycom. Now together as Poly Logo

Standby in device mode X50 3.9

didier.drieux
Occasional Contributor

Standby in device mode X50 3.9

Hi,

I have a X50 in version 3.9. It's configured "Device Mode" iProvider Menu but the screen stays blue with some icons same in inactivity.

I have tested in different configuration in  X50 menu (Sleep and Collaboration Tools) and verify the screen setup. The issue is the same, It stays in blue screen with the icons.

Same with no device connected on USB Port.

Do you  encounter this problem ?

 

Thanks

Best regards

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Standby in device mode X50 3.9

Hello @didier.drieux ,

 

Welcome back to the Poly Community.

 

I am not sure I fully understand your actual problem so, as you are working for a technologies partner of us, I suggest you open a support ticket.

 

Alternatively, maybe post some pictures so other volunteers can look at your issue.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
didier.drieux
Occasional Contributor

Re: Standby in device mode X50 3.9

Hi Steffen,

 

Thanks for your feedback. In waiting, I could do the test in my Lab and I'm the same symptom in "device mode" with X50 in 3.9 version that the customer. The screen do not go to sleep even PC not with HDMI and USBc cable. I tried by modifying configuration of "sleep time" in X50 and in the menu of the screen but no effect. I put the file with the screenshot and the picture of the screen that we see.

It's perhaps  normal behavior in "device mode"

The only solution is removed the HDMI cable from the screen or power off the screen.

Thanks

Best regards

SteffenBaierUK
Polycom Employee & Community Manager

Re: Standby in device mode X50 3.9

Hello @didier.drieux ,

 

Welcome back to the Poly Community.

 

As already explained this would need to come into our support organisation to be verified.


Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4