I'm attempting to update a HDX7000 to version 188.8.131.52 from version 184.108.40.206.
The update transfers and verifies, the HDX reboots & then the browser just sits saying "Starting Update. Please wait' for ever.
I've tried multiple machines & multiple browsers just in case it's a client issue, but no joy.
Any ideas appreciated.
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What Browser are you using?
The HDX is only compatible with Internet Explorer.
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Polycom Global Services
What i would try:
1) Try updating with the usb stick method.
2) if that´s not working, try updating to 2.5 first (shouldn´t be necessary, but helped me 2 times solving this problem)
3) If that´s not working, make a backup of your settings and your addressbook via the web interface.
Then reset the machine to factory defaults. After that, upgrade your hdx and put the backup files back in.