Re: Studio X Layout of Participants

IT_admin_Meesenburg · ‎02-25-2021

Hello,

we own 16 Studio X50 already. When content is shared, all participants are squeezed into one small window instead of being arranged next to each other. Is it possible to modify the layout?

Model: StudioX50

Softwareversion: 3.3.1-284016

SN of one device: 8L2050593216FB

Thanks in advance,

Daniel

SteffenBaierUK · ‎02-25-2021

Hello @IT_admin_Meesenburg ,

Welcome to the Poly Community.

The most important question is which provider mode is this in and what type of call using what infrastructure is this as the answer depends on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

IT_admin_Meesenburg · ‎02-25-2021

Hello Steffen,

our Poly environment runs in the Poly-Mode using OTD. So we can join invitations of most platforms, (e.g. Teams, GoTo) that provide Dial-In-parameters. The layout is the same for Teams and GoTo, these 2 platforms are used in our company

The TC8 offers only 3 layouts:

1) Full-Screen (only content, no Webcams)

2) Galery (content, Webcams above, but only one field for the other partcipants)

3) Side-by-Side (no content, X50-cam on the one side and participants webcams on the other side)

Regards

Daniel

LKVer · ‎03-02-2021

Hi @IT_admin_Meesenburg

The thing is that you are connecting using "standard" videoconferencing equipment. In H.323/SIP world in general you have 2 video streams that you can receive:

- remote video

- content/presentation

Remote video is a video stream with other participants that you receive from platform that you connect to (Teams, GoToMeeting). It is not treated as "individual" participants that can be placed in a different fashion (like, for example, in a Teams call when you join it via Teams app, where new participants appear in new windows). But we are not using "native" client here....

So as you can see it is highly limited what endpoint (like Studio X50) can do about it. With X50 the most you can achieve is when you use 2 screens. In that case content video will be displayed on one screen, and remote video on second one. If you have only one screen, then you are limited to layouts that you have already mentioned. If you think that there should be more layouts for single-screen setup (well, I do), then you could open a feature request ticket via your reseller or local distributor.

Cheers

Lukasz