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Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

SOLVED
Gauthier
Occasional Advisor

Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello,

 

We can’t find camera control (zoom in/out, preselection) screen on Trio8800 as controler paired with the X30/X50.

One can access the screen on the TC8 tablet, but I really didn’t find any way to access it on the Trio 8800

 

Is it a known "bad" integration of Teams in poly systems ? Do someone knows when this is supposed to be solved ?

 

Thanks.

Message 1 of 6
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello @Gauthier ,

 

Welcome back to the Poly Community.


The Poly Trio 8800 and 8500 have limited hardware capabilities and the use case for these is to re-purpose previous installations of the Trio to be able to use as a remote control.

I am unable to speak about future releases and the TC8 should be considered for "full" control.

If you have access to a Poly Sales engineer have a word with them as they can share roadmap.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello @Gauthier ,

 

Welcome back to the Poly Community.


The Poly Trio 8800 and 8500 have limited hardware capabilities and the use case for these is to re-purpose previous installations of the Trio to be able to use as a remote control.

I am unable to speak about future releases and the TC8 should be considered for "full" control.

If you have access to a Poly Sales engineer have a word with them as they can share roadmap.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello @Gauthier ,

 

following these instructions >here< also enable the Trio to be a Microphone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Gauthier
Occasional Advisor

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello Steffen,

 

Thanks for your answer.

Yes no problem to pair the 8800 with the Poly x30/x50, the only thing is the access to camera control.

 

But ok, I’ll try to talk with a sale engineer !

 

Regards.

Message 4 of 6
Gauthier
Occasional Advisor

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Just a last question: 

 

Do you know if I will have the same problem with the Trio C60 ?

 

Thanks

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Studio X30/X50 Teams mode paired with Trio8800 as controller -» no access to camera controls

Hello @Gauthier 

 

via the medium of a community, I am unable to comment on the roadmap and or future releases.

 

Please speak to a sales engineer and I believe we have competitive pricing when you switch to a C60.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6