our Partner Microsoft, who supplies the Microsoft Teams application running on our MTRoA Studio X devices, has provided us with a potential fix for the issue.
As already stated Microsoft is aware and is working on this and the planned new release for this is the next 3.5 release.
If this is to service affecting then you should downgrade to the older 3.2.3 release or you can try to toggle the camera and re-activating it.
Feel free to raise a ticket with our support organization so we can keep you updated on Microsoft's progress and potentially share a 3.5 Beta.
Thank you for the info, is there a estmated date of release ?
Hello email@example.com ,
I would suggest working with our support team as we usually do not share unreleased dates in the community. They can update you via Email or service ticket and also share if there are any delays or Beta versions that can be tested.
Hello @Andrew Winter ,
Welcome to the Poly Community.
Working with our support organization can get you added to the Beta for this. Beta 3.5 has the fix from Microsoft in it.
we released software 3.5.0 on our support portal. Please install this and should you still find issues with our Partner Microsoft Teams application please work with our support team.
Thank you for the update, I will test it this afternoon with the TC8.
1st observation, the MS App is from 15 june, and the french translation has been worked, that is a good thing.
I join the topic because I face exactly the same problem since my poly studio X30/50 upgrades.
I've recently upgraded to the last firmware : 3.5.0-344025 for the X30 and 3.5.0-210489 for the TC8.
But it's still the same, most of time I'm forced to turn OFF and turn ON the video again, to allow distance participants to see the room.
I'm a bit afraid to deploy new poly studio x30 and x50 for the moment
Is someone have the same problem even the last firmware released recently ?
Thanks in advance.
Just updated one of our X50 to 3.5.0-344025 and TC8 to 3.5.0-210489. Teams is on 1449/184.108.40.2061051904
Same issue. Video needs to be toggled for far participant to see. Sometimes the far participant needs to toggle their video before it appears in the room.
This is embarrassing for Poly and for me personally. CEO asks for teams capability in meeting rooms as some of the workforce return to the office and some remain at home. Since deploying these It's been nothing short of a disaster. Nobody within the business has any faith in the devices working and thus are huddling around a single laptop instead again.