Studio X30 help? - Wi-Fi is disabled. Enable Wi-Fi before connecting

[michaelw]

When setting up (no issues connecting over LAN), I'm having issues enabling Wi-Fi on my Studio X30.

Getting error: 

Wi-Fi is disabled. Enable Wi-Fi before connecting. See Security > Wireless Security.

But, in Security, there is no Wireless Security.  Screenshots attached.  Anyone know how to solve/enable wifi?  Thank you!

 

 

https://www.dropbox.com/s/ai6gf55beyi7efc/Screenshot%202020-03-12%2012.32.03.png?dl=0

https://www.dropbox.com/s/ynifiy2hgech87v/Screenshot%202020-03-12%2012.32.27.png?dl=0

[SteffenBaierUK]

Hello @michaelw ,

Welcome to the Poly Community.

• What Software Version are you using?
• What Country did you set?
• What Mode aka Zoom or Native Poly?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[michaelw]

Thanks!

• What Software Version are you using?
  • Software Version:
    3.0.2-212178
• What Country did you set?
  • United States
• What Mode aka Zoom or Native Poly?
  • Zoom

[SteffenBaierUK]

Hello @michaelw 

in Zoom Room mode WiFi is disabled. The partners like Zoom and in the future Microsoft "dictate" what features are available.

We will remove this feature in the next 3.1.0 release so it does not confuse customers.

Best regards

Steffen Baier

[jbass@srcinc]

Model: StudioX30

Software Version: 3.1.1-216122

MAC Address: 00:e0:db:55:34:80

"in Zoom Room mode WiFi is disabled. The partners like Zoom and in the future Microsoft "dictate" what features are available."

I have found this to not be true. I have Studio X30s & X50s in Zoom Room mode and they are broadcasting in Wi-Fi and there is no means to disable it. I changed the provider back to Poly, disabled Wi-Fi under Security - Wireless Security (confirm that the device is no longer broadcasting), change the provider back to Zoom Rooms and Wi-Fi is back on because every time I change the provider the device is reset.  

There has to be a definitive means to disable Wi-Fi in Poly Partner mode. 

-James

[avshch]

I'm in agreement with James. ZoomRoom does not have any means to control the hardware like WiFi interfaces. This should be addressed by Poly.

[SteffenBaierUK]

Hello @avshch ,

Welcome back.

 This needs to come via an official feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier