We have Studio X50s updated to the latest firmware (3.6.0-210534) running latest version of Zoom Rooms (5.7.5/5.73) with Poly EagleEye IV USB PTZ cameras plugged-in to the USB port.
Yesterday, we started a Zoom meeting and the CPU utilization was so high (above 90%) the acoustic echo cancellation of the Studio X50 failed to perform and audio quality suffered terribly throughout the meeting.
We've opened a ticket with Zoom (#11994261) and I'm preparing to open a ticket with Poly.
Has anybody else experienced this?
Hello @Studio X50 User
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Poly support case number:
Received a response from Poly's support representative regarding "high CPU utilization" when Poly Studio X50, in Zoom Rooms mode, has Poly EagleEye IV USB cameras attached:
"We have this seen this behavior when frequent camera switching is performed and presets are applied."
"Is the message appearing after a certain change is made, for example; after switching cameras or applying a preset?"
ANSWER: Yes! That's the problem!
The other problem we note is that when we set the three camera position presets for the camera built into the Poly Studio X50, and then we attempt to set presets for an attached Poly EagleEye IV USB, in our Zoom Rooms, the presets for the first camera (built-in camera) no longer work! In effect, presets can only be set, currently, for ONE of the cameras!
Did an interesting test.
A Poly support representative suggested that loss of acoustic echo cancellation, in his opinion, was the result of Zoom and not the result of plugging in Poly EagleEye IV USB cameras.