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TC8 - how to make it enter sleep mode?

Laubat
Occasional Visitor

TC8 - how to make it enter sleep mode?

Hello all

 

In my org, we currently have 2x X50 1x X30 and a G7500 - all of them paired with a TC8. Question is, i cannot find the place where i can make the TC8 "Sleep" or atleast turn off its brightness or light during non-office hours? 

On the web-interface itself, I have tried to put in non-working hours, but it seems like it only makes a difference for the videobars and not the TC8. I am trying to make the equipment last as long as possible, and sleep-mode for TC8 should be possible, right? 

The user doc also mentions: 

 

"After a period of no activity, the system enters sleep mode (if configured by your administrator)"

What if you ARE the administrator, but can only find above information..?!


Thanks  

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: TC8 - how to make it enter sleep mode?

Hello @Laubat ,

 

Welcome to the Poly Community.


It is always useful to provide the currently used software and in addition what mode the units are in as the answer may depend on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Laubat
Occasional Visitor

Re: TC8 - how to make it enter sleep mode?

Hello


I am running all on software version 3.7.0-352042 or 3.4.0-292042.

My provider is Poly. I have Pexip integration. 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: TC8 - how to make it enter sleep mode?

Hello @Laubat ,

 

Thanks for providing these basic details.

 

Usually, I would expect the TC to dim at least after the time period expired. Can you go ahead and factory reset the TC8 as described on page 23 >here<?

 

If this still fails open a ticket with Poly support in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Beyond Conference
Frequent Advisor

Re: TC8 - how to make it enter sleep mode?

Hi Laubat , this is a remark although you are running in Poly Mode. But it can benefit us due to the title of this topic.

 

if using the X50/X30 and TC8 in Teams mode. The TC8 is started to dim again when using software version 3.7.0.352042. The TC 8 stopped to dim from version 3.4 (where you needed to sign-in on the TC8 running in Teams mode). 

Message 5 of 5