Plantronics + Polycom. Now together as Poly Logo

Telepresence m100 - video/audio issue + connectivity issues

JakubG
Occasional Contributor

Telepresence m100 - video/audio issue + connectivity issues

// cross post: not sure if I did posted it in correct location for the first time - Video Endpoints
 
Situation is quite strange on my end, and I can't provide much details what is happening.
 
I have 5 different cases when I'm calling my Employer (with and without firewall turned on - on computer and router side).
 
Cases (these issues can occur one after the other - one call after the other, or can be repeated during of a period of calls):
  1. when trying to connect, Polycom says "An error occurred during connection" and is shutting down (closing it self).
  2. when trying to connect, Polycom says that the firewall is blocking inbound traffic (even when firewall is turned off)
  3. when connected my voice is transferred to the other end, but the voice from Employer is not transferred to my side
  4. when connected everything works
  5. when trying to connect, I'm waiting and waiting, and waiting for the answer on Employer side (30-60-90 and seconds) without results
 
This 5 cases can all occur in a period of 15 minutes.
 
It started to be like that in December, the only thing that has changed on my side is:
  • FLEX update from Adobe
  • Update of Telepresence to 1.0.4
 
 
Any help would be appreciated!
 
Polycom: Telepresence m100 1.0.4.19940_4151
SIP: turned off
NAT: turned off
WebCam: Microsoft LifeCam Cinema
Mic: Plantronics
Win7 64bit and Win8 64bit (same issue on both)
Router: Linksys EA6500
Message 1 of 1