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Terrible solutions from Poly X30 and TC8 - not applicable!

Occasional Advisor

Terrible solutions from Poly X30 and TC8 - not applicable!

We bought an X30 and a TC8 and are more than shocked at the solutions poly offers.

 

It is not possible to configure a productive solution that has a pleasant workflow.

 

There are errors in all options:

 

Teams Mode: It is not possible to accept team invitations from outside (even if the problem is with the native Teams app, it just doesn't work! No help from Poly here either!) We tried personal and meeting-room licence from o365.

 

See https://community.polycom.com/t5/Video-Endpoints/Teams-mode-Meetings-send-from-Outlook-Addon/m-p/111...

 

RealConnect:
After we got a RealConnect test license after some difficulties and set it up, no meetings worked here either. For whatever reason. We don't have SIP internally and we just want to use teams, but that doesn't work.

 

Please refer:
https://community.polycom.com/t5/RealConnect-for-O365-Hybrid-and/RealConnect-Teams-Your-call-could-n...


Device mode:
For the TC8 you first have to mount a POE switch on the table because there is no power supply.
The laptop can only be operated on the USB-C port and the cables must both be connected to the X30 (bad if the connection is further away). Also the video quality is very poor here.


If you want to set up a fixed workstation, you have to pull out the HDMI cable again and again when you exit device mode in order to be able to reconnect, which is not acceptable.

 

Generally an absolutely immature technology. We also use other providers who are much more user-friendly.

 

It's a shame that we acquired the solution from poly and cannot use it now.

 

Regards

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello @mawi812 

 

  • for your native Teams mode complaint you would need to work with our Partner Microsoft as they supply the application running in this mode.  There is nothing we, Poly, can do. I replied this already in your other post. I assume a similar way would need to be used if you find an issue with a Microsoft OS running on a PC manufacturer. 

Complaining here is not the way forward and most likely no action will be taken. 

 

  • For RealConnect when in Poly OS mode please open a support ticket. 

 

  • The TC8 uses industry standard PoE as a power supply and finding non PoE conform switches in a modern enterprise is hard to believe. A PoE injector instead of a switch can be used in addition should your organisation not have a PoE switch infrastructure. 

  • The Studio X30 is for small huddle rooms so distance to another PC should not be an issue. 

Our FAQ here explains some of the differences between the modes and their limitations:

 

  • June 30, 2020 Question: Is there an overview of supported features running a Poly G7500 or Studio X50/X30 Poly Video OS Partner App mode?
    Resolution: Please check >here<

As always we recommend to work with a Poly reseller to get educated on the differences as they are specialists in this field and trained to work and help End Customers. 

Please remember all community posts and replies are provided by volunteers as nobody is employed to help out in the community.

Replied via a mobile device 

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Regular Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Regarding external invitations, this is an Exchange mailbox configuration issue  There settings your admin can configure on the mailbox to make external invitations behave like internal ones, but by default they ignore external invitations.

 

Regarding POE, normally you would put the power injector or switch in the data room, not in the conference room, to keep it clean.  It just needs to be in line between the data switch and the device, but no need for it to clutter up your conference room.

Message 3 of 9
Occasional Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

We already configured the mailbox to accept external invites. 

Seems like an bug from teams native app, more users have the same issue. 

 

Thanks. 

Message 4 of 9
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello @mawi812 ,

 

Welcome back to the Poly Community.

So far, at least I am not aware you did, you have not even shared the currently used software version where you experience these issues.

 

We recently released Studio X software 3.2.0 which should contain a later Team APK from our partner Microsoft.

 

Any issues found with their app should be reported to them so they can work with you as the user to either rectify these or at least confirm this is working as they have designed this in their app.


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
Occasional Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hi Steffen,

 

thanks for your reply and the information about the new release updates.

 

I updated the system now but the update doesn´t fixed the issue ....

 

Best Regards.

 

Message 6 of 9
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello @mawi812 ,

 

did you already report this to our partner Microsoft as previously advised?

 

If yes do you have a reference?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
Occasional Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

I already send the issue report to MS. No feedback ....

Message 8 of 9
Occasional Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

It's true that the native Teams version has a lot of shortcomings...

 

You can see the Microsoft roadmap here :

 

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams%2CIn%20development&s...

 

Like you I'm looking forward to the new features and bug fixes.

What bothers me the most is the Camera on OFF with the proximity version especially as there is no shortcut on the TC8 to activate it...great.

 

And for me important is this : Device UX optimized for use in a personal space scenario (e.g. home office), using personal credentials

 

Message 9 of 9