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Terrible solutions from Poly X30 and TC8 - not applicable!

Support Team
Occasional Contributor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

your seriously comparing a video conference appliance to a PC......

 

If Microsoft (your partner) are the problem then you should facilitate better support and communication with them.

 

"We can't help, talk to Microsoft" is not a customer focused response. If multiple customers are having the same problem then take the initiative, facilitate the exchange and hopefully get a better result. You'll get happier customers who would recommend the devices. I certainly can't do that at the moment 

 

 

Message 21 of 25
SteffenBaierUK
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello @Support Team ,  

 

Please ensure you take note of my signature.

 

In the Studio X case, you always have the option to downgrade to the original release 3.2.3 prior to our Partner Microsoft change to the TC8 as this was how we originally advertised the devices.

 

If you open a ticket with Microsoft you can easily include Poly support into the Dialog.

 

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 22 of 25
SteffenBaierUK
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello all,

 

can you please open a ticket using https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide and ensure you note within the ticket that this is an issue related to 20h2 or 20h2A update to MTRoA

 

Once done please open a Poly Support Ticket and provide the Microsoft reference.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 23 of 25
SRANE
Advisor

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

I agree.  It's super annoying the way they advertise.  They did the same with the Trio, making you think it's a native Teams device that can do video calls but in reality you had to be in SfB mode and use RealConnect.  

Message 24 of 25
SteffenBaierUK
Polycom Employee & Community Manager

Re: Terrible solutions from Poly X30 and TC8 - not applicable!

Hello @SRANE ,

 

Welcome back to the Poly Community.

I am unsure what you are talking about as to my own personal knowledge the Trio was only ever advertised as a Teams Audio device. Skype for Business could use the VisualPro/VisualPlus.

 

Real Connect enables customers to still use the Trio and VisualPro/+ in a Teams call.

 

As we are not making any progress in this post I close it.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 25 of 25