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This content is protected and cannot be displayed or shared

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Swepete
Swepete
Visitor
‎05-18-2017 03:58 AM
‎05-18-2017 03:58 AM

This content is protected and cannot be displayed or shared

Hi, 

 

We have problem with some PCs when they are connected to the RPG500. 

 

The users are trying to share their desktop but the RPG500 displays this message (also attached as an image) 

"This content is protected and cannot be displayed or shared"

 

They are not trying to show anything else than their PC background. 

 

Any ideas why this happens to some of our users?

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-18-2017 05:24 AM
‎05-18-2017 05:24 AM

Re: This content is protected and cannot be displayed or shared

Hello Swepete,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

 

In addition it would be useful to let us know if everybody is using the same type of PC, the same OS, a HDMI or VGA cable etc.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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Polycom Video EP PLM
Polycom Employee & Moderator Polycom Video EP PLM Polycom Employee & Moderator
Polycom Employee & Moderator
‎05-22-2017 10:48 AM
‎05-22-2017 10:48 AM

Re: This content is protected and cannot be displayed or shared

Most likely the PC is sending HDCP, High Definition Content Protection, and the codec has to follow that information.

 

HDCP basically is a way for content to not be reused, since the idea behind videoconferencing is to take it from one place and replicate it to others it is in violation of the HDCP rules.  You need to check with your PC manufacture to see if they have a wayto disable HDCP.  You can try using a lower resolution also on the output port of you PC.

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Swepete
Swepete
Visitor
‎05-29-2017 11:17 PM
‎05-29-2017 11:17 PM

Re: This content is protected and cannot be displayed or shared

I tried to lower the resolution but it didn't work. 

 

However i did find the problem, I changed the HDMI-cable to another one since this problem only occured on one Polycom system togehter with a specific PC-modell

 

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VISHAL
VISHAL
Occasional Visitor
‎05-14-2019 12:52 AM
‎05-14-2019 12:52 AM

Re: This content is protected and cannot be displayed or shared

I Have also a same issue. i had changed resolution  to lowerr version and change the pc modells and also change the hdmi cable but the issue is same. please do some useful thing

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-14-2019 02:16 AM
‎05-14-2019 02:16 AM

Re: This content is protected and cannot be displayed or shared

Hello @VISHAL ,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

 

In addition, it would be useful to let us know if everybody is using the same type of PC, the same OS, an HDMI or VGA cable etc.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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