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Touch Conrol and remote control

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Occasional Advisor

Touch Conrol and remote control

Hi all.

When Touch Control is connected with Real Presense 500 I can't manage RP by remote control.

Is there was to use Touch Control and remote control at the same time?

 

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Accepted Solutions
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Respected Contributor

Re: Touch Conrol and remote control

This is by design.   As soon as the PTC pairs to the HDX/GS, the remote control buttons (also, the API Button Commands) are disabled.

 

There is no way I know of to use both at the same time.

 

Gary Miyakawa

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

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Message 2 of 8
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Highlighted
Respected Contributor

Re: Touch Conrol and remote control

This is by design.   As soon as the PTC pairs to the HDX/GS, the remote control buttons (also, the API Button Commands) are disabled.

 

There is no way I know of to use both at the same time.

 

Gary Miyakawa

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com

View solution in original post

Message 2 of 8
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Occasional Advisor

Re: Touch Conrol and remote control

Thank you

Message 3 of 8
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Polycom Employee & Moderator

Re: Touch Conrol and remote control

Would you please explain your use case for needing both the Touch Control and the Remote control?

 

Thank-you.

Message 4 of 8
Highlighted
Occasional Advisor

Re: Touch Conrol and remote control

When conversation is going on we need to change layout sometimes or move a camera. And TC is on the table near the CEO.

It happens rarely, but if we had this oportunity that would be good.

Message 5 of 8
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Respected Contributor

Re: Touch Conrol and remote control

If you only need simple controls (based on your post), you might try my uRemote.   You can download it from http://vtc-uremote.pointsofdata.com .

 

It's Windows/Linux/Mac compatible.   Give it a try..

 

btw, I haven't finished the "Local Layout" buttons yet...

 

Cheers,

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 6 of 8
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Occasional Advisor

Re: Touch Conrol and remote control

Thank you. I will try your software.

It doesn't solve my problems but anyway it can help me.

Do you make it for purchasing in future or only for fun?

 

Message 7 of 8
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Polycom Employee & Moderator

Re: Touch Conrol and remote control

Thanks for responding.

Message 8 of 8