We have an HDX 8000 with software 3.0.1-20259 using the Touch Control 1.4.0. We are not able to accept nor ignore any incoming call even though in the Admin settings we have it set to auto-answer P2P & multipoint calls. Each time we have to disconnect the Touch Control, wait for the call to come and connect, then reconnect the Touch Control to use it. Please advise.
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The PTC Software Version must match the HDX Software Version. You cannot use a PTC running 1.4.0 with a HDX running 3.0.1
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Polycom Global Services
Hey Rex -
First thing I would do is upgrade your codec to the latest firmware (3.0.4). You can download the package here http://support.polycom.com/PolycomService/support/us/support/video/hdx_series/hdx8000.html . Once you do that try a couple of test calls to see if it is working. Also, I noticed that you said that you have it set to auto answer P2P and MP calls. If you have this option set it will not give you the option to accept or ignore the call. It will just answer the call. If you are wanting to have the ability to either accept or ignore then I would change the auto answer feature to no. Let me know if this helps.