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Touch Tone sounds/beep during a Zoom call / DTMF Tones

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Occasional Advisor

Touch Tone sounds/beep during a Zoom call / DTMF Tones

Hi, when wanting to change the video layout during a Zoom meeting, we need to press 1 and then 1 again to change the layout..

 

Press 1 via DTMF tones to access the menu (shown below)

  • Polycom: Press # to activate the keypad for DTMF tones
  • Press 1 to switch video layout to toggle between Gallery View (2x2, 3x3, 4x4, and 5x5), Full Screen, Active Presence

However when doing it each press of the button it makes a beep sound, is there any way of removing this beep sound when using the DTMF Tones?

 

Thanks

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: Touch Tone sounds/beep during a Zoom call / DTMF Tones

Hello @ranjit8083 ,

 

Welcome back to the Poly Community.

It would be useful to provide what Poly Hardware you are inquiring about.

 

Most likely this is working as designed as the far end would need to "hear" the tones to action on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Advisor

Re: Touch Tone sounds/beep during a Zoom call / DTMF Tones

Hi Steffen, 

Its using the Group 500, Its just that every time we need to press the touch tones, the beep is annoying and disrupts the meetings.

Thanks

Ranjit

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