Trio 8800 How to call IP Video Endpoint

[dlevasseur]

I'm trying to figure out how to call an Avaya Lifesize Team 220 endpoint, however I cannot find anywhere in the 8800 to just dial directly to an IP address.  I have the Visual+ package along with the Director camera.

I have registered Line1 as Skype for Busines.  Line2 as our SIP PBX.

Firmware 5.5.4.2255

[dlevasseur · Accepted solution]

After working with a polycom engineer here's how this works...  Note that Phone Support had no clue and told me it wasn't possible.

You need to buy a cloud package calld "RealConnect", which was surprisingly affordable.

https://community.polycom.com/t5/RealConnect-Administrator/How-to-test-your-network-capability-conne...

https://community.polycom.com/t5/RealConnect-Administrator/What-are-the-supported-Video-Endpoints-fo...

[SteffenBaierUK]

This should be fairly simple by ticking the require registration box on the individual line if you have a hybrid registration. Then simply select the Line and you should be able to URL dial

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[dlevasseur]

Line1 is Skype

Line2 is SIP PBX

Neither can create a video call direct to an IP endpoint.  Luckily there is a demo license for the RealConnect service so we can try it with our partner facility before buying.

[SteffenBaierUK]

Use the suggested setting on a 3rd line

Replied via a mobile device

[dlevasseur]

 I'm not sure what "suggested setting" means.

Note this is a Trio 8800 Skype for Business with Visual+ and Eagle Eye camera

[dlevasseur]

Oh, you mean the setting you suggested.  I went to the web config and cannot find that setting in the Line3 configure.

Firmware 5.5.4.2255

[SteffenBaierUK]

Hello @dlevasseur,

As explained if you go to Settings => Line => Line 3 => Server 1 you will find the setting

I am away on holiday for the next weeks so work with whoever you worked before.

Best Regards

Steffen Baier

Polycom Global Services

[dlevasseur]

"Require Registration" is not an option for me.  See attached.  "Registration" is set to "YES" but the line does not appear on the unit.

[SteffenBaierUK]

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@SteffenBaierUK wrote:

I am away on holiday for the next weeks so work with whoever you worked before.

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As stated set register to no for line 3 and you will be able to URL dial

if not follow this up with support

Replied via a mobile device