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Trio 8800 How to call IP Video Endpoint

SOLVED
Advisor

Trio 8800 How to call IP Video Endpoint

I'm trying to figure out how to call an Avaya Lifesize Team 220 endpoint, however I cannot find anywhere in the 8800 to just dial directly to an IP address.  I have the Visual+ package along with the Director camera.

 

I have registered Line1 as Skype for Busines.  Line2 as our SIP PBX.

 

Firmware 5.5.4.2255

Message 1 of 14
1 ACCEPTED SOLUTION

Accepted Solutions
Advisor

Re: Trio 8800 How to call IP Video Endpoint

After working with a polycom engineer here's how this works...  Note that Phone Support had no clue and told me it wasn't possible.

 

You need to buy a cloud package calld "RealConnect", which was surprisingly affordable.

 

https://community.polycom.com/t5/RealConnect-Administrator/How-to-test-your-network-capability-conne...

https://community.polycom.com/t5/RealConnect-Administrator/What-are-the-supported-Video-Endpoints-fo...

View solution in original post

Message 2 of 14
13 REPLIES 13
Advisor

Re: Trio 8800 How to call IP Video Endpoint

After working with a polycom engineer here's how this works...  Note that Phone Support had no clue and told me it wasn't possible.

 

You need to buy a cloud package calld "RealConnect", which was surprisingly affordable.

 

https://community.polycom.com/t5/RealConnect-Administrator/How-to-test-your-network-capability-conne...

https://community.polycom.com/t5/RealConnect-Administrator/What-are-the-supported-Video-Endpoints-fo...

View solution in original post

Message 2 of 14
Polycom Employee & Community Manager

Re: Trio 8800 How to call IP Video Endpoint

This should be fairly simple by ticking the require registration box on the individual line if you have a hybrid registration. Then simply select the Line and you should be able to URL dial

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 14
Advisor

Re: Trio 8800 How to call IP Video Endpoint

Line1 is Skype

Line2 is SIP PBX

 

Neither can create a video call direct to an IP endpoint.  Luckily there is a demo license for the RealConnect service so we can try it with our partner facility before buying.

Message 4 of 14
Polycom Employee & Community Manager

Re: Trio 8800 How to call IP Video Endpoint

Use the suggested setting on a 3rd line

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 14
Advisor

Re: Trio 8800 How to call IP Video Endpoint

 I'm not sure what "suggested setting" means.

 

Note this is a Trio 8800 Skype for Business with Visual+ and Eagle Eye camera

Message 6 of 14
Advisor

Re: Trio 8800 How to call IP Video Endpoint

Oh, you mean the setting you suggested.  I went to the web config and cannot find that setting in the Line3 configure.

 

Firmware 5.5.4.2255

Message 7 of 14
Polycom Employee & Community Manager

Re: Trio 8800 How to call IP Video Endpoint

Hello @dlevasseur,

As explained if you go to Settings => Line => Line 3 => Server 1 you will find the setting

 

I am away on holiday for the next weeks so work with whoever you worked before.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 14
Advisor

Re: Trio 8800 How to call IP Video Endpoint

"Require Registration" is not an option for me.  See attached.  "Registration" is set to "YES" but the line does not appear on the unit.

 

 

Message 9 of 14
Polycom Employee & Community Manager

Re: Trio 8800 How to call IP Video Endpoint


@SteffenBaierUK wrote:

 

I am away on holiday for the next weeks so work with whoever you worked before.



As stated set register to no for line 3 and you will be able to URL dial

 

if not follow this up with support

 

Replied via a mobile device

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 14