Plantronics + Polycom. Now together as Poly Logo

Trio 8800 compatibility listing

Highlighted
Occasional Contributor

Trio 8800 compatibility listing

Hello, i should get a trio visual demo unit soon...to check if it works with bluejeans

i guess it should with the sip sku but cannot find the confirmation neither on bluejeans web

has anyone already tried ?

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 compatibility listing

Hello PierrePaul,

welcome to the Polycom Community.

The Release Notes should usually list any tested compatibility and to my knowledge Bluejeans has not been officially tested yet.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Polycom Employee & Community Manager

Re: Trio 8800 compatibility listing

Hello PierrePaul,

I had briefly checked this with Product Management and currently it has not been officially tested and therefore supported but could you try:

 

 

    • Disable the XH264UC video codec. This can conveniently be done from the Trio 8800’s Web UI > Settings > Codec Priorities > Video Codec Priorities

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Highlighted
Occasional Visitor

Re: Trio 8800 compatibility listing

Hi,

 

How do i connect the Trio to Bluejeans. I tried using the SIP:199.48.152.152 but it was not able to connect.

 

Our Trio 8800 Visual+ is connected to our Cisco CUCM. Dialing to other SIP supported devices like Polycom Group Series is fine but not able to dial to Bluejeans. 

 

Hope someone can give some tips on how to go about calling to Bluejeans.

 

best regards,

Message 4 of 4