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Trio8800 and VisualPro (and EagleEye Producer) - Automatic Turn on and no auto off

Occasional Contributor

Trio8800 and VisualPro (and EagleEye Producer) - Automatic Turn on and no auto off

Dear Polycom Community

 

We have a 1 user Setup here in our office. The User has a large office and beside his Computer with Skype Videoconference capabilities - there is as well a Trio 8800 with VisualPro (and Eagle Eye Producer) connected to a TV in this room. Both Systems - Computer and this Trio is Setup with the user personal account. But the systems are completely seperated (no USB connection or so)

 

Now, sometimes - mostly when he joins a Videoconference at his Computer - the other Setup turns on screen and Camera. Even if the system is not touched. I assume this has something to do with presence-management of Skype - waking up other clients - right?

The Problem is in this situation - even if the Call is ended then - the system will not turn off anymore. The camera keeps tracking the speaker.

If the call was joined via the Trio system and ended on this device - everything is shutting down perfectly after the configured inactivity timers. 

 

Is there a way to put the system "off" - so you can only wake it up by touching the system? 

Or simple turn this "automatic-on" functionality off? 

 

Trio 8800 version: 5.9.0.11398

VisualPro version: 6.2.1.1-570046

 

Best Regards

Martin

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