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Trouble registering codec group 500 with ip published on skype for bussinness

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Occasional Advisor

Trouble registering codec group 500 with ip published on skype for bussinness

Dear;

We have a client in which we have had some inconvenience in a very peculiar scenario, which I detail below:

Our client has acquired a Group 500 with a SKYPE FOR BUSINNESS license, in order to integrate their equipment into their corporate Skype for Businness system in the cloud, but at the same time also be able to use H.323 calls with terminals that are outside their external network, as they have a very strict policy of restricting ports in their firewalls chose to place it in a network where this codec (Group 500) was configured with a public IP, there were no problems when making calls with H.323 but if you had problems when you wanted to associate this team with a SKYPE FOR BUSINNESS user, this team did not register in the SKYPE server.
To add more information:
• A laptop with the same Public IP was placed and the same SKYPE account of the Group was set up in the SKYPE client and this registry and worked correctly.
• Finally the Group 500 was configured within its LAN and it was not inconvenient to register the SKYPE account in the codec.

My question is if you have had any experience with this particular problem, or if you have information that could be useful because a Skype account does not register when the codec uses a public IP

Message 1 of 7
6 REPLIES
Polycom Employee

Re: Trouble registering codec group 500 with ip published on skype for bussinness

Hello Sldt,

Thanks for your question. This is an interesting scenario . If I understand your requirement correctly I believe you are looking at using the GS 500 unit for skype for business online calls and H323  on premise calls .    This sort of an arrangement requires a  "dual registration"  i.e.  skype registration and H323 registration .   Dual registration is currently only  with support with Trio and VVX phone with dual registrations in the skype and SIP modes .

 

As far as your situation with the  Group series 500 is concerned you can either use it in the Skype for business mode  OR   in the  H323 mode.

 

Hope that answers your question!

 

 

Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: Trouble registering codec group 500 with ip published on skype for bussinness

Good afternoon:
I do not want to do a double registration, I just want to know if someone has had any experience "trying to register a GROUP 500 in a SFB server, the GROUP 500 being configured with a Public IP", because I have had problems in carrying out this step.

Message 3 of 7
Polycom Employee & Community Manager

Re: Trouble registering codec group 500 with ip published on skype for bussinness

Hello @sldt,

welcome to the Polycom Community.

 

Apologize for my colleagues reply but he got a few things mixed up.

 

A GroupSeries (with a valid Skype for Business license) can register to Skype for Business (online or on Premise) and in addition to H.323

 

A Polycom Trio can hybrid register to one Skype for Business Line and 2 more SIP lines.

 

No other Polycom VoIP device can at present register to more than one line when using Skype for Business.

 

So this aside of course a Public IP registered GroupSeries can register to O365 aka Skype for Business online without an issue.

 

If you have any issues please post the following:

 

  • Some Screenshot showing how you added the credentials
    and/or
  • Some logs

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Occasional Advisor

Re: Trouble registering codec group 500 with ip published on skype for bussinness

Dear Steffen Baier
Attached a screenshot with the registration data, it should be noted that this same record from within the LAN and registration without any inconvenience.

Polycom Employee & Community Manager

Re: Trouble registering codec group 500 with ip published on skype for bussinness

Hello @sldt,

The Video FAQ contains this post here:

 

Feb 10,2017 Question: Can I remotely take a Wireshark capture from a RealPresence GroupSeries?

Answer: Since Software Version 4.1.1 you can follow this tech tip => here <=

 

I suggest you do this and check what different ports are being used.

 

If this all fails we do have a support organisation that your reseller can open a ticket for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Occasional Advisor

Re: Trouble registering codec group 500 with ip published on skype for bussinness

The equipment was configured within the client's LAN and the port openings were made according to the table below, additionally the NAT was confirmed within the codec as shown in the attached image

 

Port                -- Description

TCP 80          -- HTTP protocol used for service status.

TCP 1720      -- H.323 Q.931 signaling.

TCP 10001-13000 -- H.323 H.245 signaling.

TCP 5060      -- SIP signaling

TCP 5061      -- Secure SIP signaling.

TCP 15001-16000 -- BFCP protocol for SIP content.

UDP 20002-30001 -- Both H.323 and SIP media.

UDP 1719 -- For H.225 RAS for H.323 signaling.

Message 7 of 7