We have a Studio X50 and when it is setup from scratch everything works fine however there are times and the unit tends to stick like this that the unit will not join Teams calls as shown in the image I have uploaded.
Has anyone seen any messages like this please?
a bit more info would be appreciated. Which software version is installed? As we can see, you use Poly Mode, right? With RealConnect for joining Teams? Give us more info about your enviroment, else it is a look into a glas ball.
Apologies for being a bit vague as I the unit is in a different office.
I was at this unit a couple of weeks ago and the Poly firmware was 3.3.2-286154. I see there is a further update of 3.4.0 but it does say not to use this firmware if in Teams mode which this X50 is in.
What further info would you like please?
Hello @Simon ,
Welcome back to the Poly Community.
As already noted by @mshu the unit, based on the attached screenshot, is not in Microsoft Teams mode.
I would suggest you get this into our support organization as we may need a network trace and look at the logs.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Hi @ Simon,
as Steffen said, you are not in Teams mode, so you won´t be able to access any Teams meeting. If you run Poly mode (H.323/SIP) you will need a interop service like Poly RealConnect for example to bring in your device into the Teams world, because Microsoft Teams does not support H.323/SIP.
If you only use Teams for conferencing, switch the mode to Teams and you are intergrated to Teams directly. Ask you admins for support or for further info.
I must apologise as I didn't notice it was in Poly mode and not in Teams mode. I wish people would stop playing around with settings.
Thanks for pointing this out to me. I do feel quite embarrassed. It is a Monday