We have a mix of HDX 7000s and 8000s (some behind the firewall, some not, all on software version 3.1.11-53024), and we're having an issue which renders the units unable to make any calls. When we try to place a call, we get the “Your call could not be completed because the call was routed through an intermediate network that does not service the far site. Contact your network administrator for assistance” error message. Whenever this happens, we connect to the web UI and notice that all DNS servers are missing in LAN Properties. When we attempt to re-add them using the web UI, they never save. The only way to get them back is to completely reboot the unit. After that, the DNS servers reappear on their own.
The DNS servers are not being removed manually, and it's reached a point where this happens almost daily to multiple units.
Any help would be greatly appreciated.
Hello ajgraves ,
welcome to the Polycom Community.
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