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Unable to play video in IE8 RealPresence Media Manager 6.7.1.5

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Occasional Contributor

Unable to play video in IE8 RealPresence Media Manager 6.7.1.5

We've just gotten RealPresence Media Manager 6.7.1.5 installed and running in the past few weeks.  Everything was fine, but yesterday I found IE8 is no longer able to play videos.  We haven't made any changes to the server running PRMM outside of simple style changes to customized the interface.  When we navigate to a page containing video we get:

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
Timestamp: Fri, 10 Jul 2015 16:07:54 UTC

Message: Object doesn't support this property or method
Line: 4
Char: 4063
Code: 0
URI: http://mediacenter.test.com/home

If I turn on script debugging in IE8 I get that it appears to be bombing on ploader.js.  I've attached a screenshot from the IE debugger and the full code block it shows inthe tool.  Any suggestions?

2 REPLIES 2
Occasional Advisor

Re: Unable to play video in IE8 RealPresence Media Manager 6.7.1.5

Did you ever get an answer? Is there support for PRMM anymore? We had the same problem and anyone with older IE versions were out of luck. .
Message 2 of 3
Occasional Contributor

Re: Unable to play video in IE8 RealPresence Media Manager 6.7.1.5

No, was just told IE8 isn't supported.  Luckily we're rolling out IE11 this week so it's no longer an issue for us.

Message 3 of 3