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Unable to share content on HDX 4000

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Occasional Visitor

Unable to share content on HDX 4000

I am using HDX 4000 model.Some times before, i had to factory reset my unit. since then, I am not able share content through PC. When I press content button on keypad, it is showing content  for few seconds and then error message comes saying 'No VGA signals can be detected'

I have also checked VGA port connection and tried replacing VGA cable but nothing seems to work.

Can anybody please suggest about possible workaround?Should i change the PC from which i am sharing the content or is there any issue with my VC unit's VGA port.

 

Thanks in advance

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Unable to share content on HDX 4000

Hello A regular visitor,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"
 

A couple of questions:

 

  • Did this work using the same PC and/or cable without making any OS changes to the PC prior to the factory default?
  • Have you tried a different PC?
  • Is this unit running the latest available software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee & Community Manager

Re: Unable to share content on HDX 4000

Hello A regular visitor,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

A couple of questions:

 

  • Did this work using the same PC and/or cable without making any OS changes to the PC prior to the factory default?
  • Have you tried a different PC?
  • Is this unit running the latest available software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3