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Unable to share content on X50 in Teams mode

SOLVED
Annika
Visitor

Unable to share content on X50 in Teams mode

When a HDMI cable is inserted to a laptop,when in a Teams meeting on X50, the Share button does not appear on the TC8. The Share button only appears on the TC8 when an external participant (not the MTR device) starts sharing some content, in the Teams meeting. And disappears again when the external participant stops sharing.

If someone tries to take over and share their content, by pushing the Share button on the TC8, then they get the message that no HDMI cable is connected even if it is. 

 

These are the current version installed on the X50 and the TC8;

FirmWare : 3.7.1.354025

Teams App: 1449/1.0.96.2021100102

 

Annika_0-1637767852311.png

Is this a configuration issue? Are we using the wrong versions of software / firmware?

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to share content on X50 in Teams mode

Hello @Annika ,

 

the framework for 3rd party applications to use the HDMI port has always been there. Other Providers are successfully using this for ages.

 

Our partner Microsoft has been "slow" adding this feature to their Teams APK. I am not aware that there is already an APK providing this feature in GA so we can add the missing piece to our software.

 

It is a combined approach but Microsoft needs to deliver this APK to us 1st

 

@mshu  and myself are just volunteers and if you need an official answer please work with our support team

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
mshu
Esteemed Contributor

Re: Unable to share content on X50 in Teams mode

Hi @ Annika,

 

HDMI Ingest is not yet supported in Studio X-series. It may be released in december, let´s wait and see...

Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to share content on X50 in Teams mode

Hello @Annika ,

 

Welcome to the Poly Community. As outlined by @mshu the feature and functionality has not yet been activated by our Partner Microsoft. I believe this was in development and some of the verbiage I have seen this may now become active in some Teams Rings. The support for the feature to work needs to be added into our software to so please keep an eye on the release notes in case we release new software.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Annika
Visitor

Re: Unable to share content on X50 in Teams mode

Hi @ mshu,

 

Thanks for taking the time to answer my question!

 

In the release notes for the Teams on Android App version - 1.0.96.2021051904, it states that select Teams Rooms devices now support projecting your screen via HDMI cable but that does not include Poly X50 yet according to your statement below, even if the Poly X50 Firmware 3.7.0 does support using HDMI cable to share content, is that correct?

 

And according to Poly's own "USER GUIDE 3.7.0 | September 2021 | 3725-86559-009A
Poly Partner Mode (G7500, Studio X70, Studio X50,and Studio X30) you can share content using a HDMI cable, on the X50 and X30.

 

So is it a new Microsoft App version that needs to include the content sharing using a HDMI cable that I need to wait for? Or is it Poly that needs to update their firmware?

Message 4 of 6
Annika
Visitor

Re: Unable to share content on X50 in Teams mode

Hi Steffen,

 

Sorry - I had not seen your reply when I posted an answer to @mshu.

 

So Microsoft must release/activate the functionality and then Poly has to do an update to the software before content sharing is available in the X50 / TC8, using a HDMI? Correct?

And there is no definite time when this may be released?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to share content on X50 in Teams mode

Hello @Annika ,

 

the framework for 3rd party applications to use the HDMI port has always been there. Other Providers are successfully using this for ages.

 

Our partner Microsoft has been "slow" adding this feature to their Teams APK. I am not aware that there is already an APK providing this feature in GA so we can add the missing piece to our software.

 

It is a combined approach but Microsoft needs to deliver this APK to us 1st

 

@mshu  and myself are just volunteers and if you need an official answer please work with our support team

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6