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‎05-12-2013 09:09 PM

HP Recommended

We have 14 Polycom units of differing model types, all are updateable.

However, 2 of the HDX7000 units will not update.

 

Can anyone advise?

 

The update screen states

Version Number Upgrade Key Code  
3.1Available but not entitled 
3.0Available but not entitled 
2.6Available but not entitled 
2.5Available but not entitled 
2.0

Available but not entitled

1 REPLY 1

‎05-13-2013 12:04 AM

HP Recommended

You should have a valid service contract from Polycom for these two HDX's.

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