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‎12-13-2013 04:36 AM

HP Recommended

I am having problems updating the address books on our older units.  If I click Place a Call > Directory I don't see a blank directory screen via IE and it says Entries: 0.  Via Firefox I get a downloading message which never goes away.

 

If I go to Utilities > Import/Export Directory I can see all the entries in the table at the bottom of the screen and can export a CSV file ok.  I delete the unrequired rows via Excel and copy a sample new entry into the table from an XML file exported from a HDX7000.  When I browse to the file and click import nothing seems to happen and then after a while the pane just goes totally blank.

 

On checking on the actual unit nothing has changed.

 

Can anyone please advise if we are maybe doing something wrong?

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