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Unable to use the panoramic view (CX5100)

Tuna
Occasional Visitor

Unable to use the panoramic view (CX5100)

Hello,

after upgrading our Skype for Business user-accounts to Teams Only, we were unable to use the panoramic view with this device (CX5100) 

The product page confirmed our assumption:

https://www.polycom.com/products-services/products-for-microsoft/lync-optimized/cx5100-unified-confe...

(“*In Microsoft Teams, the Panoramic view is not currently supported with this device.”)

 

So, are there any further plans to offer an update for the CX5100, to enable the missing function in Microsoft Teams?

Best Regards,

Tuna

 

 

 

 

 

 

 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Unable to use the panoramic view (CX5100)

Hello @Tuna ,

 

welcome to the Poly Community.

 

Our product was developed and supports Microsoft Lync and Skype for Business Clients.

 

Our Partner Microsoft released the current Teams client with the lack of panoramic support. It is up to Microsoft to add this functionality and you need to work with Microsoft on this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Tuna
Occasional Visitor

Re: Unable to use the panoramic view (CX5100)

Hello @SteffenBaierUK

Thanks for you quick reply! Unfortunately, this was not what I needed to hear.

I found this Microsoft Uservoice-feedback:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37175572-teams-roundtable-mode...

Just 21761 votes left and it is on the first place. 😊

Best Regards

Tuna

Message 3 of 3