Plantronics + Polycom. Now together as Poly Logo

Unknown calls incoming call by IP address everytime

rajesh kr.
Occasional Advisor

Unknown calls incoming call by IP address everytime

Dear Sir,


We have Polycom HDX 7000 devices and we given a public IP to HDX 7000, but sudden few days some unwanted incoming call by IP address comes on HDX 7000 which disturb to our meeting.


Please suggest to us for solutions.





Rajesh Kr.

Message 1 of 2
Polycom Employee & Community Manager

Re: Unknown calls incoming call by IP address everytime

Hello Rajesh Kr.,

welcome back to the Polycom Community.

The community's Video FAQ contains this post here:


Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?

Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please contact Luriep => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2