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Upgrade RealPresenceGroup 4.1.5 to 4.3.0 caused SIP delays

PY
Occasional Visitor

Upgrade RealPresenceGroup 4.1.5 to 4.3.0 caused SIP delays

Hello,

 

I recently upgraded my RPG 500 to the latest firmware 4.3.0 (was 4.1.5).

After that upgrade, the SIP calls take much longer to connect in point to point call (in a Lync 2013 Integration).

My Lync 2013 Server build is 5.0.8308.872 which should be compatible with the 4.3.0 firmware.

 

The pattern is the following :

 

I iniate the call, the screen is showing "Calling".

It takes maybe 10-20 seconds to hear the ring.

In the other RPG 500, I see the incoming call, I answer the call, I wait 1-2 minutes to see the "xxx joined the call" and again 20-30 seconds to see the image coming.

 

Has anyone encountered the same issue ?

 

Thanks for you help,

PYD.

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