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Upgrade to upgrade to 6.1.2.1-380105

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Advisor

Upgrade to upgrade to 6.1.2.1-380105

I have several Group Series 500's, all on 6.1.2-380088. I've tried updating three of them so far to 6.1.2.1-380105. They all failed at the same step and reverted back. I'm wondering if there is a problem with one of the files. Please see the attached screenshot of the error.

1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Moderator

Re: Upgrade to upgrade to 6.1.2.1-380105

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

View solution in original post

Message 3 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Upgrade to upgrade to 6.1.2.1-380105

Hello

Please contact Polycom support

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 5
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Polycom Employee & Moderator

Re: Upgrade to upgrade to 6.1.2.1-380105

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

View solution in original post

Message 3 of 5
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Advisor

Re: Upgrade to upgrade to 6.1.2.1-380105

By the time I contacted Scansource this morning to open a ticket, the issue had been resolved. I have successfully upgraded four of my Group Series so far.

Message 4 of 5
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Polycom Employee & Moderator

Re: Upgrade to upgrade to 6.1.2.1-380105

Great to hear, thanks for letting us know.

Message 5 of 5