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Upgrade to upgrade to


Upgrade to upgrade to

I have several Group Series 500's, all on 6.1.2-380088. I've tried updating three of them so far to They all failed at the same step and reverted back. I'm wondering if there is a problem with one of the files. Please see the attached screenshot of the error.

Polycom Employee & Community Manager

Re: Upgrade to upgrade to


Please contact Polycom support

Replied via a mobile device
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Message 2 of 5
Polycom Employee & Moderator

Re: Upgrade to upgrade to

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.


Sorry for the inconvience and THANKS for updating so promptly.

Message 3 of 5

Re: Upgrade to upgrade to

By the time I contacted Scansource this morning to open a ticket, the issue had been resolved. I have successfully upgraded four of my Group Series so far.

Message 4 of 5
Polycom Employee & Moderator

Re: Upgrade to upgrade to

Great to hear, thanks for letting us know.

Message 5 of 5