I was wondering if anyone could assist with a problem i have.
I have an HDX 4000HD which i cannot manage to upgrade. I get the following message - 2014/11/11 20:11:02 Softupdate completed: Failure - new version could not be validated. expected version was [Release-3.1.5-5568] but EP reports [Release-2.6.1-5159].
Anything obvious things i should check. I have tried to search the forum but i could not find anything
On a secondary note - I have the licence key etc and have checked on the website to make sure it is correct. I have also tried this through CMA as well as via the web gui
Any help would be appreciated!
You might try going to 3.0.x and then jump to 3.1.5....
I'm assuming you have done a Factory reset (Paper clip) on the box first ?
No i have not. The device is out on an offshore platform so not had the chance to do this. I could get it done if need be but was hoping this would not be required due the logistics.
welcome to the Polycom Community.
In order to determine the root cause we would need to check the logs.
Please raise this via your Polycom reseller so they can provide the logs to our support team.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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