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Upgrading HDX 8000 not updating

WCVA
WCVA
Occasional Contributor
‎06-18-2018 01:27 AM
‎06-18-2018 01:27 AM

Upgrading HDX 8000 not updating

Hi Im not too sure if anyone can help but I am trying to update HDX8000 and when I tried to update the software it just sits there and says its updating and may take upto 60 seconds but nothing happens, I have left it for two hours but does not update.  Any ideas?

 

 

Thanks

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎06-18-2018 09:34 AM
‎06-18-2018 09:34 AM

Re: Upgrading HDX 8000 not updating

Hello @WCVA,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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