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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-10-2014 03:14 AM

HP Recommended

We have a HDX 8000 Polycom unit running version 2.0.2-2461.

 

We would like to upgrade the unit to 3.1.4. How many liscences do we need to purchase and which upgrades would be free in order for our unit to be up to 3.1.4.

 

 

 

2 REPLIES 2

‎07-10-2014 04:11 AM

HP Recommended

Hello 1saad1,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

 

Jun 23,2014 Question: Am I entitled to a software upgrade?

Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.

A license is per individual HDX

 

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-15-2014 04:19 AM

HP Recommended

Thank you for the information Steffen, much appreciated.

 

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