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Upgrading Polycom Units

Occasional Advisor

Upgrading Polycom Units

We have a HDX 8000 Polycom unit running version 2.0.2-2461.


We would like to upgrade the unit to 3.1.4. How many liscences do we need to purchase and which upgrades would be free in order for our unit to be up to 3.1.4.




Message 1 of 3
Polycom Employee & Community Manager

Re: Upgrading Polycom Units

Hello 1saad1,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:


Jun 23,2014 QuestionAm I entitled to a software upgrade?

Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.

A license is per individual HDX


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Upgrading Polycom Units

Thank you for the information Steffen, much appreciated.


Message 3 of 3