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V700 BLACK SCREEN

TomLH
Occasional Visitor

V700 BLACK SCREEN

Hello,

 

I have the same problem as an over post :

 

"I have v700 and I've tried to operate but no way to. Pressing the power switch, the endpoint turns on. I use the front switch and goes from standby to on and "VIDEO CONFERENCE" appears in green letters on the screen. When using the switch of the video, the screen is still black and the red LED to the right of the camera is fixed on."

 

Please help me.

 

Thank's.

 

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: V700 BLACK SCREEN

Hello TomLH,

welcome to the Polycom Community.

Providing some background information on a device is often helpful.

 

  • Is this a new unit or an old used unit?
  • Did this unit ever work and suddenly stop?
  • Do you have a serial number usually starting with 82?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
TomLH
Occasional Visitor

Re: V700 BLACK SCREEN

Hello SteffenBaierUK,

 

To answer your questions :

 

  • Is this a new unit or an old used unit? It's an old used unit
  • Did this unit ever work and suddenly stop? Yes it has already worked
  • Do you have a serial number usually starting with 82? Yes it start with 82

Thank's, cordially.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: V700 BLACK SCREEN

Hello TomLH,

Can you post the whole serial number?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
TomLH
Occasional Visitor

Re: V700 BLACK SCREEN

SteffenBaierUK,

 

Here is the serial number : 82070907E13CCD

 

Tom.

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: V700 BLACK SCREEN

Hello TomLH,

The Unit in Question was sold back in 17/04/2007

 

I can only advise you to check the Admin Guide => here <= and follow the advise given on page 12 - 3

 

Maybe it is time for a new system.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
TomLH
Occasional Visitor

Re: V700 BLACK SCREEN

I think yes...

 

Thank you.


And which recent model would be the most similar to this one? And not too expensive?

 

Cordially.

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: V700 BLACK SCREEN

Hello TomLH,

This completely depends what you are after.

 

Is this SIP or H.323 ?

 

 

If it is a 1x1 replacement then maybe have a look at the RealPresence Debut as that does SIP or H.323 or should this be compatible with Skype for Business etc?

 

I am not the right person to advise so please work with a Polycom reseller or try http://www.polycom.com


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8