• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

We have a VSX6000 but I guess it might be similar with more recent units.

The unit is directly connected on the interne, as we had issues at the time to get it working behind the firewall.

It has been great for years but have noticed for a couple of months that the unit is called on a regular basis (ie every 20mn).

It is only 1 ring, but it is frustating.

We looked at the call history, hoping to find an IP address for the caller and adding an exception on the router, but there is no call history.

 

Is there a way to determine what cause the call, find exactly who it is and hopefully block it?

 

Alternatively, is there a way to stop it at the VC level?

 

Thanks

3 REPLIES 3
HP Recommended

Another idea: is there a way to disable the sound for the call only?

If it is a legitimate caller, usually we are prompted on the screen to connect so the sound for the call is not really necessary.

In this case of 'pollution" call, we do not get any info on the screen.

 

as the room is often used for non VC meeting, this is getting quite annoying

 

Thanks

 

HP Recommended

You "could" set "Do Not Disturb" and that will prevent the call from coming thru BUT you would have to remember to turn it off to receive a call..

 

Your idea of turning the volume down on the ringer would work too...

 

Good luck!

 

Gary M

HP Recommended

This is sort of similar in nature to you getting unwanted ‘robo’ solicitation calls on your cell or home phone. The phone is designed to accept incoming calls as is the VC system.

 

Please see the attached security bulletin for explanation and some ideas at minimize the nuisance calls.

 

You can also see other security bulletins at the below link.

 

 

http://support.polycom.com/PolycomService/support/us/support/documentation/security_center.html

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.