I recently installed a VSX 5000 system into place. After about 8 hours of use the main camera only shows a black screen. Audio both ways and visual on their end is seen but our end displays black and I check the shutter it is open. Any help?
Can you still see the menus, The Place a Call screen and all of that? If no there may be a monitor issue. If yes then the camera has died. Give polycom Support a call. (888) 248-4143
Yes everything works menu contracts everything the main screen just shows black. Thank you for the advice.