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I recently installed a VSX 5000 system into place. After about 8 hours of use the main camera only shows a black screen. Audio both ways and visual on their end is seen but our end displays black and I check the shutter it is open. Any help?

2 REPLIES 2
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Can you still see the menus, The Place a Call screen and all of that?  If no there may be a monitor issue.  If yes then the camera has died.  Give polycom Support a call. (888) 248-4143 

HP Recommended

Yes everything works menu contracts everything the main screen just shows black.  Thank you for the advice.

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