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VSX 5000 Main Camera Shows black screen

deeztrk
Occasional Visitor

VSX 5000 Main Camera Shows black screen

I recently installed a VSX 5000 system into place. After about 8 hours of use the main camera only shows a black screen. Audio both ways and visual on their end is seen but our end displays black and I check the shutter it is open. Any help?

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2 REPLIES 2
Kendo
Polycom Employee

Re: VSX 5000 Main Camera Shows black screen

Can you still see the menus, The Place a Call screen and all of that?  If no there may be a monitor issue.  If yes then the camera has died.  Give polycom Support a call. (888) 248-4143 

Ken
Polycom
Sr. Product Support Technician
Message 2 of 3
deeztrk
Occasional Visitor

Re: VSX 5000 Main Camera Shows black screen

Yes everything works menu contracts everything the main screen just shows black.  Thank you for the advice.

Message 3 of 3