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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hello Jeastman,

Please check my reply two posts before your post.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Hi,

 

Hi ,

We have Polycom VSX 7000 , we have firmware problem on that after that Polycom is not starting, NO startup window,

I can hear startup sound for 4 sec then it restarts automatically ....we are try to reinstall firmware (not to upgrade) but we can't because we are out of support/warranty. Out s/n: 8209030AE32CAK

 

With existing key code on site we cannot reinstall any available firmware.

 

What we can do?

HP Recommended

Dejan,

 

Hearing startup sounds without seeing Polycom logo (triangles) most probably means that your monitor is not properly connected or configured. Check the monitor settings and compare them with the current connection. Refer to VSX Admin's Guide for more details.

 

Also check:

Monitor is turned on and its used input works fine;

Monitor cable is not damaged.

 

Hope this could help,

Mike

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.