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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-30-2015 10:27 PM

HP Recommended

We recently set up a VSX 7000 for our company.But we can only receive audio from far side and can not send any audio out.All port from 3230 to 3250 already opened and video work fine(send/receive).Did we miss anything need to setup for sending audio out??

2 REPLIES 2

‎11-30-2015 11:11 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

In addition Polycom Video FAQ contains this post here:

 

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-01-2015 04:38 AM

HP Recommended

Hello hstowm

 

System->Diagnostic->Network->Near End Loop.
If you can hear yourself - you VSX 7000 is ok and probably it is network problems (NAT, Firewall, etc). If you can't hear yourself - something wrong is with your VSX or mic or cable ...

test your mic at  System > Diagnostics > Audio > Audio Meter

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