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VSX 7000 problem with audio

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Occasional Visitor

VSX 7000 problem with audio

We recently set up a VSX 7000 for our company.But we can only receive audio from far side and can not send any audio out.All port from 3230 to 3250 already opened and video work fine(send/receive).Did we miss anything need to setup for sending audio out??

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: VSX 7000 problem with audio

Hello ,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

In addition Polycom Video FAQ contains this post here:

 

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Trusted Contributor

Re: VSX 7000 problem with audio

Hello hstowm

 

System->Diagnostic->Network->Near End Loop.
If you can hear yourself - you VSX 7000 is ok and probably it is network problems (NAT, Firewall, etc). If you can't hear yourself - something wrong is with your VSX or mic or cable ...

test your mic at  System > Diagnostics > Audio > Audio Meter

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