a costumer has vsx7000 and has problems sending content into a conference hosted on a radvision 5005 MCU.
Device was updated to latest software and connecting a notebook shows content when not in a call. When you are in a call no content is displayed anfd no content is sent from VSX to MCU. H239 is on an additional camera inputs are set to content.
If you try sending content in a call you'll receive error message "far-side does not support live-video / Die Gegenseite unterstützt kein Live-Video". It seems to be a problem an VSX as other endpoints (Lifesize and Avaya) can send content.
Hello Frank Hübner,
welcome to the Polycom Community.
It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.
Mentioning the latest software is not a good practise as depending on the product in use may change frequently.
This also allows yourself and others to check against current software release notes.
Looking through the current VSX7000 release notes for software version 22.214.171.124 shows when searching for the third party product:
As you have not provided any detailed information about the call flow or what kind of call this is we cannot really comment if the above matches what you are describing.
The above was registered with Software Version 8.03 so not even sure if this covers what you describe without looking at some traces or logs.
As this is outside the scope for myself as a Polycom employee via the community I can only ask you to either provide more details or open a Polycom support ticket so we can verify this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I'm sorry, here's the missing information:
THe VSX does an IP/H323 call to public IP of scopia pathfinder (NAT Traversal Gateway), extended by ## and the meetingroom on scopia MCU.
as it is monday morning I will provide you logs from VSX as soon as possible,
here is the CDR. There are several test calls to other endpoints and VMRs on scopia mcu. Into none of them conent could be send.
I just thought about information costumer gave me:
As costumer was just using VSX, and one of them had a multipoint licence, content was working. Maybe content sharing is only possible with other VSX and at least one having a multpoint licence?
For those of you who ha a look at the CRD I posted yesterday, no content was shared oder received during the test calls.
Issue with VSX7000e seeing content from Group 310 series. The Conference goes through a meeting room from VSCENE JANET (JISC) based in UK. When we dial locally within our network content is shared successfully. We have the latest VSX7000e 9.0.1.
See response CHECKPOINT below
In the past Polycom used to use a Protocol Suite that was outdated and not supported by Checkpoint, which Polycom addressed by updating these protocols in latest version of their software.
Checkpoint also do not offer any workarounds for this as the protocol is insecure and exposes a lot of vulnerabilities, hence why they don’t support it. They have advised to update our Polycom Software that runs on the units, or engage Polycom Directly.
My question is rather than replacing the three VSX7000e units due to buget retrictions has anyone a work around or best way to either assit CHECKPOINT or Polycom.