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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-17-2013 02:04 AM

HP Recommended

Dears,

 

recently I added VSX 7000A (128) to Cisco CUCM as advance SIP device. It's registered and working.

 

But we face music as a background when making call between Cisco and VSX, music like the music on hold but it's from Polygon side.

 

How can we remove such disruption ? Any one can help plz ?

 

 

Thanks

 

3 REPLIES 3

‎09-17-2013 04:13 AM

HP Recommended

The Polycom VSX has no integrated "on hold music".

The "problem" seems to be CUCM related.

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‎09-17-2013 04:19 AM

HP Recommended

Thanks Uwe,

but the music I hear is something strange and not related to CUCM. Even I disable MoH on CUCM but still hearing the music during the call.

 

 

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‎09-17-2013 04:33 AM

HP Recommended

Hello irshaid,

welcome to the Polycom Community.

Take a simple wireshark trace on a spanned port and you will know which side creates the "music".

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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