I can not turn on the video conferencing device. It stays this way. Software key ? can you help?
It could be the license key you have is not valid for the version you are attempting to upgrade to.
welcome to the Polycom Community.
The community's Video FAQ contains this post here:
Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Answer: Please check this post in the Software Licensing section => here <=
Checking your serial number 82060506ABF2AK shows that you only can use Software 8.7
The Key for this is UCF8-F7B5-45B0-0000-0327
The Unit is from back in 29/02/2008 so its nearly 10 years old.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Steffen, would an invalid license key produce the screenshot that showed the software update to 'hang'?
seaydin, you might try downloading the 8.7 version and doing a software update with that.
The attached Screenshot_7.jpg shows the query for Option key (K-key), not for Upgrade key (U-Key) mentioned in Steffen's comment. As this unit has no K-key generated this step should be skipped in the previous window.