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VSX-7000A License Software key

Occasional Visitor

VSX-7000A License Software key

I can not turn on the video conferencing device. It stays this way. Software key ?  can you help?

Valued Contributor

Re: VSX-7000A License Software key

It could be the license key you have is not valid for the version you are attempting to upgrade to.

Message 2 of 5
Polycom Employee & Community Manager

Re: VSX-7000A License Software key

Hello seaydin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Please check this post in the Software Licensing section => here <=


Checking your serial number 82060506ABF2AK shows that you only can use Software 8.7


The Key for this is UCF8-F7B5-45B0-0000-0327


The Unit is from back in 29/02/2008 so its nearly 10 years old.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Valued Contributor

Re: VSX-7000A License Software key

Steffen, would an invalid license key produce the screenshot that showed the software update to 'hang'?


seaydin, you might try downloading the 8.7 version and doing a software update with that.

Message 4 of 5
Honored Contributor

Re: VSX-7000A License Software key



The attached Screenshot_7.jpg shows the query for Option key (K-key), not for Upgrade key (U-Key) mentioned in Steffen's comment. As this unit has no K-key generated this step should be skipped in the previous window.

“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 5 of 5