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VSX-7000A License Software key

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Occasional Visitor

VSX-7000A License Software key

I can not turn on the video conferencing device. It stays this way. Software key ?  can you help?

5 REPLIES 5
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Valued Contributor

Re: VSX-7000A License Software key

It could be the license key you have is not valid for the version you are attempting to upgrade to.

JoeV
Message 2 of 6
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Polycom Employee & Community Manager

Re: VSX-7000A License Software key

Hello seaydin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer:
Please check this post in the Software Licensing section => here <=

 

Checking your serial number 82060506ABF2AK shows that you only can use Software 8.7

 

The Key for this is UCF8-F7B5-45B0-0000-0327

 

The Unit is from back in 29/02/2008 so its nearly 10 years old.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
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Valued Contributor

Re: VSX-7000A License Software key

Steffen, would an invalid license key produce the screenshot that showed the software update to 'hang'?

 

seaydin, you might try downloading the 8.7 version and doing a software update with that.

JoeV
Message 4 of 6
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Honored Contributor

Re: VSX-7000A License Software key

Joe,

 

The attached Screenshot_7.jpg shows the query for Option key (K-key), not for Upgrade key (U-Key) mentioned in Steffen's comment. As this unit has no K-key generated this step should be skipped in the previous window.

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 5 of 6
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Occasional Visitor

Re: VSX-7000 License Software key

no cuento con la clave de licensia 

No 8208430AD488MK 

S/N 0AD488

P/N 2201-21220-001

 

EN LA ACTUALIZACION SE ME BLOQUIO Y NO HE PODIDO CONTINUAR 

GRACIAS POR LA ATENCION.