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VSX 7000A beeps twice during a call and switches off unexpectedly

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Occasional Visitor

VSX 7000A beeps twice during a call and switches off unexpectedly

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We have a VSX 7000A (128) running software release 9.0.5.1 07May2009 09:06.

 

During a call, the system sometimes beeps twice and switches off unexpectedly.  This has happened 3 times within the past two days.

 

I confirmed that the system is free of dust, is well ventilated, and that the connections are good.

 

I plan to upgrade the software to the latest version tomorrow morning but wondered if anyone knew what the two beeps indicate before the system switches off.

 

Any help would be much appreciated.

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2 REPLIES 2
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Polycom Employee

Re: VSX 7000A beeps twice during a call and switches off unexpectedly

Sounds like a possible hardware failure.  Give Polycom Support a call.  Find a Support Center nearest you at the below link.

 

http://support.polycom.com/PolycomService/support/us/support/video/hdx_series/hdx8000.html

Ken
Polycom
Sr. Product Support Technician
Message 2 of 3
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Occasional Advisor

Re: VSX 7000A beeps twice during a call and switches off unexpectedly

Yeah i  think your right , conanct to support 

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